We connect people and machines
Automating processes in a company with a high transaction volume is an endeavour which is highly technical in nature. Such an exercise quickly becomes very complex, and it is easy to get lost both administratively and as far as platforms and technologies are concerned.
One of the most important elements in keeping both overview and direction is keeping in mind that at the end of the day, when all the technical elements work, the purpose is just as much about connecting people - with machines, and with each other.
Von Hayden is a technology company but this recognition of the human factor is a crucial guideline for us.
Towards the customers
Despite being a fairly heavy IT company - a field not exactly famous for being cognizant of the human aspect - the human factor asserts itself at several important levels of our work, and of the results we deliver.
For example, to companies utilizing our services it is of significant commercial importance that, almost always, a large number of customers are served as a matter of course. This means that the customer's experience with the transaction, product, service etc. sits "at the other end" of many of the company's processes.
Executing these processes better may often express itself as a stronger customer relation, fomenting loyalty and ambassadorship - things a company can read directly on the bottom line.
Internally in the company
Similarly there are many internal "human nodes" in the companies we serve.
We can point to the basic principle ensconced in our slogan, of course, in which we refer to eliminating waiting - including, in no small way, human waiting; it is very expensive to pay your employees to wait.
Additionally, automated business processes involve tying various digital work stations together - from office PCs to sensors, robots, POS and stock keeping systems and so on. One or more employees work at almost all of these endpoints, and their work is affected non-trivially by how well the digital elements play together, in addition to the issue of waiting time.
Finally, of course, there is the actual automation flow operations, which we enable companies to work with themselves. It is essential that these be user friendly to work with - not least because the employees working with them on a daily basis will not be IT or automation specialists.
In short, there is considerable value to be realized by optimizing human-machine interaction.