Why is the potential not realized?
Automating digital business processes is not a novel koncept - letting digital environments handle particularly repeated, routine processes is something that has been going on for several decades. The potential for saving and earning money is also well known.
Still, there is plenty of untapped potential. Even in large companies with many processes and a high degree of digital maturity we often see that processes which favorably lend themselves to automation are still executed partially or completely manually.
At Von Hayden we have a lot of experience in the field, and are therefore able to form a view on why this is the case - and to suggest how to solve this challenge.
Difficult to budget
As we frequently mention - on this website, and during dialogues with potential customers - process automation is a field which requires both specialist knowledge and a suitable hardware and software environment. In most companies this is beyond what the internal IT department can handle, and so external resources are almost always required.
Additionally, the need will almost always be dynamic. Businesses develop over time, meaning that processes emerge, change and disappear. Obviously this also requires that the associated automation flows can change and develop.
Besides seeming unmanageable in terms of planning, this is extremely difficult to budget. You have to be able to clearly see what you are paying, and what you get for it, in order to be able to spot the value of automation. Due to the technical and organisational complexity this is often unclear, making the motivation for putting it on the budget equally obscure.
Solution: A transparent price structure
No company is going to unleash its digital potential if the lack of economic overview blocks the decision to automate the business processes. For this reason it has been imperative for us from the beginning that our services must have a transparent, predictable pricing structure.
Our proposal is the simplest possible solution: A fixed, all-inclusive monthly fee. It should not be a problem for our customers that the underlying conditions are complex, so we have taken it upon ourselves, as professionals, to deal with it.
In order to achieve this pricing structure the inital costs are quoted like an IT project but settled over the plan's fixed payments. Likewise, process execution is calculated for a fixed monthly rate based on the number of data sources and user end points. Even a yearly evaluation is included.
Thus there are no surprises, large single posts or inscrutable costs to stand in the way of the business decision of getting started with business process automation. That is how we think it should be.