“Automate Your Own Business Processes”
If you have worked with process automation in a professional capacity you've probably run into a central paradox in the field: It almost always requires external resources to set up, implement and operate - but the crucial knowledge about what to automate, in which order, and which activities are connected to operations and development, are often decidedly internal in nature.
Almost by definition, running an automation flow requires handing off critical information between the company and one or more external actors every time a new process is to be initiated, or an existing one needs updating, as well as during ongoing operations and support.
In short, this is a situation best described as a mine field in terms of planning, management and budgeting.
Wouldn't it be nice to be able to eliminate this paradox, and tie the two "ends" together?
Control in the hands of the customer
The above question was a primary driver for the development of Von Hayden's core concept - because to us, the answer was obvious: Companies should be able to automate their own processes on an ongoing basis, as the need arises or is identified.
To create value through automation, the control has to be in the hands of our customers.
This is so central to us it has become Von Hayden's core argument: In order to unleash a company's digital potential, we must deliver a complete "package" enabling it to autonomously automate its own processes.
A unique approach
On a practical level this means turning the typical process automation method on its head. Normally it takes the form of a project in which the company completely specifies all processes to automate, whereupon the vendor builds the "machine" to to it - at Von Hayden we turn it around: First we map out the relevant automation domain, then we build a "machine" capable of automating processes in that domain, which the company itself can operate and add processes to, and which can be maintained by the company's own IT department.
Once the system is built and launched, our role becomes one of support. We also head up a yearly evaluation, included in our service, for the purpose of improving the "machine" if needed - but adding processes within the domain is done by our customers themselves.
This, in so many words, is what we mean by "Automate your own business processes"!